How to download the Reports - FAQ

If you have any questions, you might find the answers right here:

How can I purchase a Report?

1/ Add the Study/Studies ordered to the shopping cart

2/ In the Cart, enter your VAT number if you have one.

3/ Confirm acceptance of the General Terms and Conditions of Sale and confirm the Order by clicking on “Check Out”

4/ Complete the order form with the name of the User’s company, the User’s first and last name, the business email address and the postal address of the User’s company

5/ Follow the instructions of our Click & Pay Crédit du Nord payment server partner to settle the Order. The price of the Study/Studies ordered is debited from the bank account entered

6/ Receipt by electronic means of a confirmation of the Order. Receipt of the ordered Study

How secure is my order?

The banking information that you provide to make a payment is collected by our partner bank, the Credit du Nord. They are compliant with current legislation (double authentication, 3D Secure protocol).

For payments made by debit or credit card (Carte Bleue, Visa, Mastercard, etc.), only Credit du Nord has access to customers’ bank details, through their secure space. This information is not shared with the Médiamétrie Online Store.

What should I do if I can’t pay online?

Contact our Hotline from Monday to Friday, 09:00 to 18:00 using our online contact form, or email

Will I receive an invoice after I place an order?

Médiamétrie Online Store has been developped for business customers only. Once your order is in your Cart, make sure you enter your intercommunity VAT number, so that you receive a customized invoice within 30 days.

What should I do if I don’t receive the correct file that I ordered?

Contact our Hotline from Monday to Friday, 09:00 to 18:00 using our online contact form or email Please provide the order number that was sent to you by email when your online payment was confirmed.

How do you protect my personal data ?

MEDIAMETRIE takes care to ensure Personal Data are protected and undertakes to comply with the General Data Protection Regulation No. 2016/679/EU of 27 April 2016 which entered into force on 25 May 2018 (hereinafter “the Regulation”), with the Data Processing and Freedoms Act No. 78-17 of 6 January 1978, as amended, and to its future decrees or implementing orders (hereinafter referred to together as “the Regulation”).

In accordance with Article 32 of the Regulation, MEDIAMETRIE undertakes to implement appropriate technical and organisational measures to ensure the Personal Data it processes are adequately secured and, in particular, to prevent them from being destroyed, lost, distorted, disclosed or damaged, or unauthorised third parties from having access to them.

The Website’s hosting company, Shopify International Limited, collects Personal Data about the User, and in particular the User’s business email address, IP address, and cookie ID. Certain so-called “technical” cookies are also recorded, in order, in particular, to save the User’s shopping cart or analytical cookies which allow the number of unique visitors to be counted. The recipients of the User’s personal data are Shopify International Limited and its partners (

In accordance with the Regulation, the User has a right of access, rectification, restriction, portability and erasure of their Personal Data with regard to the company MEDIAMETRIE. The User may also, for legitimate reasons, object to the processing of their personal data; in this case, their objection may result in them forgoing use of the Website.

The User may assert his/her Personal Data rights by directly contacting MEDIAMETRIE via the following e-mail address: